Coaching Employees About Customer Service

By | July 3, 2020

At Pizza Hut I was taught to take orders. Someone wanted a pizza with mushrooms and pepperoni? I delivered one… and quickly, while it was still hot. I couldn’t wait for my first customer to receive their pizza before going on to the next though, so I also learned to multi-task. I needed ALL of my customers to be happy if I wanted to earn my tips. Also, if I provided bad service, people would remember and ask for a different server next time.

What kind of business are you in? You may be in a ‘feel good’ business or you may be in a ‘feel bad’ business’ both have one thing in common. In each case Telus webmail down is an emotional reaction.

There are so many nonverbal and verbal ways to communicate with good, regular customers, but this is only possible. Once you know the customer’s name. It will save so much time, energy and stress your employees will be made.

Another benefit of this market is that you’ll have a pool of skilled users . Just get a user forum running, and that’ll relieve you from most of the support job. The users would be able to help each other here. Many established companies have a well kept user-forum customer services that acts as a support system. However keep a watch on the forum, to avoid getting back-bitten, though that wont take up much time on daily basis . Phone & chat support can be avoided here. Users would prefer to have an efficient email based ticketing systems like Cerebrus HelpDesk or kayako.

To begin with, it is important to say the obvious. It takes much less time and is a lot cheaper to keep your customers than to find new and convince them of your excellence. To be able to keep customers you need to start with creating a plan on plain paper. There are a few questions you need to ask yourself to be able to understand how to take care of the customers.

Another benefit of this market is that you’ll have a pool of skilled users . Just get a user forum running, and that’ll relieve you from most of the support job. The users would be able to help each other here. Many established companies have a well kept user-forum that acts as a support system. However keep a watch on the forum, to avoid getting back-bitten, though that wont take up much time on daily basis . Phone & chat support can be avoided here. Users would prefer to have an efficient email based ticketing systems like Cerebrus HelpDesk or kayako.

When was the last time you did a blind test of your own customer service? Call and purchase something from your own company. Call and speak to your own customer service. Granted, if you are a sole entrepreneur or a new owner of a network marketing business, this will be challenging. If you are that new or that size company, you probably have more time to focus on exceptional service to each of your clients. The old golden rule “do unto others and you would have them do unto you” never goes out of style.

Conduct surveys. Do occasional surveys that will get you the information you need about how well customers feel satisfied with your services and get to know what they would like improved or maintained. That way you will gauge the level of happiness.

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